mikasa FAQ
Users of mikasa ask questions across several key areas: how to set up an account and verify identity, how deposits and withdrawals work through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, how game rules and odds function, and how we protect account security and handle data. This page answers the most common questions our support team receives, organised by topic so you can find answers quickly.
We designed this FAQ to cover the practical steps you will encounter when opening an account, funding your wallet, placing bets on Liga 1 or Champions League matches, playing live-dealer tables, or withdrawing your winnings. If your question is not answered here, or if you need help with a specific transaction, scroll to the support section or visit our Help centre in your account dashboard.
For detailed legal information about our terms of service, privacy practices, or jurisdiction-restricted access, please read our terms and conditions and privacy policyThose pages explain your rights, our obligations, and the rules that govern your use of mikasa.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Games and oddshow RTP works for slots, football betting rules, and live-dealer table mechanics
- Support and datahow to contact us, how we handle your information, and what to do if a transaction fails
Account and registration
We at mikasa require one valid identity document to verify your account. Acceptable documents include a national ID card (KTP), passport, or driver's licence. The document must be current (not expired) and show your full name, date of birth, and photo clearly. When you upload your document via the Account → Verification section, our team reviews it within one business day. If the image is blurry or your name does not match your registered account name, we will ask you to resubmit. Once approved, your account is cleared for deposits and withdrawals. You do not need to provide additional documents unless we request them for a specific transaction.
We at mikasa require one valid identity document to verify your account. Acceptable documents include a national ID card (KTP), passport, or driver's licence. The document must be current (not expired) and show your full name, date of birth, and photo clearly. When you upload your document via the Account → Verification section, our team reviews it within one business day. If the image is blurry or your name does not match your registered account name, we will ask you to resubmit. Once approved, your account is cleared for deposits and withdrawals. You do not need to provide additional documents unless we request them for a specific transaction.
On the login page, click "Forgot your password?" and enter your registered email address. We will send a password-reset link to your inbox within a few minutes. Click the link, create a new password (minimum 8 characters, including uppercase, lowercase, and numbers), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or wait a few minutes and try again. If you no longer have access to your registered email, contact our support team via the Help centre in your account or email us directly—we can verify your identity using your phone number and help you regain access.
On the login page, click "Forgot your password?" and enter your registered email address. We will send a password-reset link to your inbox within a few minutes. Click the link, create a new password (minimum 8 characters, including uppercase, lowercase, and numbers), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or wait a few minutes and try again. If you no longer have access to your registered email, contact our support team via the Help centre in your account or email us directly—we can verify your identity using your phone number and help you regain access.
We at mikasa encrypt all account data in transit using TLS 1.2 or higher. Your password is hashed and never stored in plain text. Your identity documents (ID photo, passport scan) are encrypted and stored on secure servers accessible only to our verification team. We do not sell or share your personal information with third parties. Your deposit and withdrawal history is visible only to you and our authorised staff. If you request account deletion, we retain transaction records as required by law but remove your personal details from active systems. For a full explanation of how we collect, use, and protect your data, please read our privacy policy
We at mikasa encrypt all account data in transit using TLS 1.2 or higher. Your password is hashed and never stored in plain text. Your identity documents (ID photo, passport scan) are encrypted and stored on secure servers accessible only to our verification team. We do not sell or share your personal information with third parties. Your deposit and withdrawal history is visible only to you and our authorised staff. If you request account deletion, we retain transaction records as required by law but remove your personal details from active systems. For a full explanation of how we collect, use, and protect your data, please read our privacy policy
Payments and transactions
To deposit via local payment, online payment, or e-wallet, log in to your mikasa account and navigate to Deposit. Select your preferred e-wallet, enter the amount you wish to transfer, and confirm. You will be redirected to your wallet app (or a login screen if you are on a browser). Approve the payment in your wallet, and the funds will be credited to your mikasa balance within a few minutes. If you use mobile banking (available on Android), you can scan the QR code displayed on your screen instead of entering payment details manually—this is faster and works well on weak networks. All e-wallet deposits are instant or near-instant; if your deposit does not appear within subject to verification, check your wallet transaction history to confirm the payment went through, then contact our support team with your transaction ID.
To deposit via local payment, online payment, or e-wallet, log in to your mikasa account and navigate to Deposit. Select your preferred e-wallet, enter the amount you wish to transfer, and confirm. You will be redirected to your wallet app (or a login screen if you are on a browser). Approve the payment in your wallet, and the funds will be credited to your mikasa balance within a few minutes. If you use mobile banking (available on Android), you can scan the QR code displayed on your screen instead of entering payment details manually—this is faster and works well on weak networks. All e-wallet deposits are instant or near-instant; if your deposit does not appear within subject to verification, check your wallet transaction history to confirm the payment went through, then contact our support team with your transaction ID.
If a deposit or withdrawal does not complete, first check your bank or wallet app to see if the money left your account. If the payment was deducted from your wallet but did not appear in mikasa, contact our support team immediately with your transaction ID (found in your wallet or bank statement). We will investigate and credit your account if the payment was received on our end but not processed. If the payment was not deducted from your wallet, the transaction was cancelled—try again or choose a different payment method. For withdrawals, if the funds leave your mikasa account but do not arrive in your bank or wallet within the standard timeframe (usually one business day for e-wallets, up to two business days for bank transfers), email us with your withdrawal request ID and we will trace the transaction with your bank or wallet provider.
If a deposit or withdrawal does not complete, first check your bank or wallet app to see if the money left your account. If the payment was deducted from your wallet but did not appear in mikasa, contact our support team immediately with your transaction ID (found in your wallet or bank statement). We will investigate and credit your account if the payment was received on our end but not processed. If the payment was not deducted from your wallet, the transaction was cancelled—try again or choose a different payment method. For withdrawals, if the funds leave your mikasa account but do not arrive in your bank or wallet within the standard timeframe (usually one business day for e-wallets, up to two business days for bank transfers), email us with your withdrawal request ID and we will trace the transaction with your bank or wallet provider.
Games and odds
RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over a long period. For example, a slot with will, on average, return 96 cents for every dollar wagered across thousands of spins. The remaining non-specific info is the house edge. RTP is set by the game developer and does not change based on your play style or luck. Popular slots on mikasa like Aviator, Sweet Bonanza, and Gates of Olympus each have their own RTP, which you can find in the game's information menu. Higher RTP does not guarantee you will win; it is a statistical average over time. Each spin is independent and random, so short-term results vary widely.
RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over a long period. For example, a slot with will, on average, return 96 cents for every dollar wagered across thousands of spins. The remaining non-specific info is the house edge. RTP is set by the game developer and does not change based on your play style or luck. Popular slots on mikasa like Aviator, Sweet Bonanza, and Gates of Olympus each have their own RTP, which you can find in the game's information menu. Higher RTP does not guarantee you will win; it is a statistical average over time. Each spin is independent and random, so short-term results vary widely.
We at mikasa reward active users through a loyalty tier system. As you deposit and place bets, you earn points. Points accumulate toward higher tiers (Bronze, Silver, Gold, Platinum), and each tier unlocks benefits such as faster withdrawal processing, exclusive promotions, and dedicated support. Your tier status is visible in your Account → Loyalty section. Points do not expire as long as your account remains active. If your account is inactive for an extended period, your tier may reset; we will notify you by email before this happens. Tier benefits are descriptive and subject to our terms and conditionsspecific bonus amounts and promotional details are communicated via email and in-app notifications.
We at mikasa reward active users through a loyalty tier system. As you deposit and place bets, you earn points. Points accumulate toward higher tiers (Bronze, Silver, Gold, Platinum), and each tier unlocks benefits such as faster withdrawal processing, exclusive promotions, and dedicated support. Your tier status is visible in your Account → Loyalty section. Points do not expire as long as your account remains active. If your account is inactive for an extended period, your tier may reset; we will notify you by email before this happens. Tier benefits are descriptive and subject to our terms and conditionsspecific bonus amounts and promotional details are communicated via email and in-app notifications.
Support and data
You can reach our support team by email through the Help centre in your mikasa account. Log in, navigate to Help, and select "Contact Support" to see the email address and submit a ticket. We respond to account-access inquiries, KYC verification questions, and transaction issues within a standard response window during business hours. Include your account username, the date of the issue, and any relevant transaction IDs in your email so we can assist you quickly. For urgent matters, check the Help centre for live-chat availability. Our team responds in English and Bahasa Indonesia. If you are in Medan, Semarang, Yogyakarta, or another region, the same support channels apply—response times do not vary by location.
You can reach our support team by email through the Help centre in your mikasa account. Log in, navigate to Help, and select "Contact Support" to see the email address and submit a ticket. We respond to account-access inquiries, KYC verification questions, and transaction issues within a standard response window during business hours. Include your account username, the date of the issue, and any relevant transaction IDs in your email so we can assist you quickly. For urgent matters, check the Help centre for live-chat availability. Our team responds in English and Bahasa Indonesia. If you are in Medan, Semarang, Yogyakarta, or another region, the same support channels apply—response times do not vary by location.
Jurisdiction notice
Our services are available only in jurisdictions where local law permits online gaming and sports betting. Users are responsible for verifying that access to and use of mikasa comply with the laws of their own jurisdiction. If you have questions about your eligibility, contact our support team or consult your local regulations.