mikasa Platform Account Terms

When you create an account on mikasa, you agree to the terms that govern how we operate our platform, how you fund and withdraw from your account, and how disputes are resolved. We have written these terms to be clear and transparent. They cover your rights and our responsibilities across sports betting, live-dealer games, slots, and esports markets.

Our terms reflect how we actually run mikasa—from identity verification and payment processing to account security and dispute handling. We serve users across Indonesia in supported jurisdictions. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

This document sets out the key conditions you accept when you open a mikasa account. If you have questions about any term, our support team is available to help clarify.

Account Opening and Verification on mikasa

To open an account on mikasa, you must provide a valid email address, create a secure password, and supply basic personal information including your full name, date of birth, and phone number. We use this information to verify your identity and comply with local regulations. Your email and phone are used to send account notifications, deposit confirmations, and withdrawal updates.

Before your first withdrawal on mikasa, we require identity verification. You must upload a clear photograph of your national ID (KTP) or passport, and provide proof of address (utility bill, bank statement, or government-issued document dated within the past three months). We verify these documents within one business day. If we need clarification, our support team will contact you via email or phone to request additional information.

Deposits and Payment Methods on mikasa

We accept six e-wallet providers and four Indonesian banks on mikasa. Your deposit options include DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets, or mobile banking, local payment, online payment, and e-wallet for virtual-account transfers. When you deposit via any of these methods, we process your payment instantly and credit your account balance within seconds.

• E-wallet deposits: Select your preferred e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment), confirm the amount, and authorize the transfer in your wallet app. Your balance updates immediately on mikasa.
• Bank virtual accounts: We issue a unique virtual-account number for your chosen bank (online payment, e-wallet, mobile banking, or local payment). Transfer funds from your bank app to this account, and our system matches the payment to your profile automatically.
• account preferences: Individual account preferences vary by payment method and account history. We display your current limits in the Deposit section of your account. If you have questions about your limits, contact our support team.

All deposits on mikasa are final. Once a payment is confirmed and credited to your balance, we do not reverse it. If you believe a deposit was processed in error, contact our support team within 24 hours with your transaction details, and we will investigate.

Withdrawals and Account Payouts on mikasa

To withdraw funds from mikasa, navigate to the Withdrawal section of your account, enter the amount you wish to withdraw, and select your payment method. We process withdrawal requests subject to standard verification windows. Our team confirms that your identity and banking details match your profile before releasing funds. Once approved, your withdrawal is sent to the payment method you registered—if you deposited via online payment, your withdrawal returns to e-wallet; if you used mobile banking, funds go back to your local payment account.

Withdrawal times vary by payment method. E-wallet withdrawals typically settle within minutes. Bank virtual-account transfers may take a few minutes longer. We undertake to process all withdrawal requests, but settlement times depend on your bank or e-wallet provider's infrastructure, not solely on mikasa. We do not charge withdrawal fees on any payment method.

If your withdrawal has not arrived within the stated timeframe for your payment method, contact our support team immediately. Provide your withdrawal transaction ID, the amount, the payment method used, and your registered account name. We will investigate and coordinate with your bank or e-wallet provider to locate the payment.

Bonuses and Promotional Terms on mikasa

From time to time, we may offer promotional bonuses or incentives to new or existing users on mikasa. Any bonus we advertise will include clear terms stating the amount (or generic descriptor), the wagering requirement, the eligible games, and the expiration date. Bonuses are subject to these specific terms. You must opt in to accept a bonus—we do not automatically apply promotional offers to your account.

Bonus balance and real balance are tracked separately on mikasa. You cannot withdraw bonus funds directly; they must be wagered according to the bonus terms before they convert to real balance. If you close your account before meeting bonus requirements, any unused bonus is forfeited. We reserve the right to cancel or adjust a promotional bonus if we detect abuse or multiple accounts.

We keep our terms straightforward because we want you to understand exactly what you are agreeing to when you join mikasa.

Account Closure and Dispute Resolution on mikasa

You may close your mikasa account at any time by requesting account closure through our support team. Upon closure, we settle any outstanding balance to your registered payment method. Once closed, you cannot reopen the same account; you must create a new one if you wish to return to mikasa. We may close an account if we detect fraudulent activity, multiple accounts from the same user, or breach of our terms.

If you believe there is an error in your account balance, a transaction was processed incorrectly, or you have a dispute with mikasa, contact our support team with your account name, the transaction ID, and a description of the issue. We investigate all disputes within five business days and provide a written response. If you are not satisfied with our resolution, you may escalate the matter to our management team for further review.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta access mikasa where legally permitted. Disputes are resolved according to the terms of service on the mikasa platform and subject to the jurisdiction where the dispute arises.

Our Commitment on mikasa

We at mikasa undertake to keep your account secure, process your deposits and withdrawals fairly, and resolve disputes transparently. We encrypt your personal data, monitor for fraud, and require verification before large transactions. Our support team responds to account inquiries and technical issues in English, typically within one business hour during standard operating hours.

We maintain records of all transactions—deposits, wagers, settlements, and withdrawals—for your account. You can view this history in your account dashboard. We retain these records for a minimum of seven years to comply with regulatory requirements and to help resolve any disputes or inquiries about your account activity.

By creating an account on mikasa and using our platform, you acknowledge that you have read, understood, and agree to these terms. If you do not agree with any term, you should not create an account or use our services. These terms may be updated from time to time. We will notify you of material changes via email, and continued use of your account after such notice constitutes acceptance of the updated terms.