mikasaPrivacy Policy

This page describes what we collect when you use mikasa and how we keep that data protected. We take your privacy seriously. Every time you register, deposit, or interact with our platform, we collect information—some you provide directly, and some we gather automatically through your device or browser.

Our approach to privacy is straightforward: we collect only what we need to operate our service securely, verify your identity for regulatory compliance, and process your payments. We do not sell your personal data to third parties. We do not track your behaviour outside mikasa for advertising purposes.

We store your data securely and retain it for as long as your account is active, plus a retention period for legal and regulatory reasons. If you have questions about your privacy rights or how we handle your information, our support team can help.

What Data We Collect on mikasa

When you open an account on mikasa, we collect your email address, full name, date of birth, phone number, and residential address. We ask for this information to verify your identity and comply with anti-money-laundering regulations. We also collect your national ID number (KTP) or passport number when you submit identity documents for verification.

When you fund your mikasa account, we collect payment details—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), the transaction amount, and the date and time of the transaction. We do not store your full bank account number or credit card number; our payment processor handles that encryption. We retain a record of every transaction—deposit, wager, settlement, and withdrawal—for your account history and regulatory purposes.

We also collect technical data automatically: your device type, operating system, browser type, IP address, and the pages you visit on mikasa. We use cookies and similar tracking technologies to remember your login session and your preferences. These cookies help us keep you logged in across sessions and improve the speed of our platform.

How We Use Your Data on mikasa

We use your personal information for several specific purposes:

• Account verification: We verify your identity and address to comply with anti-money-laundering and know-your-customer (KYC) regulations. If you deposit or withdraw on mikasa, we must confirm that you are who you claim to be.
• Payment processing: We use your payment details to process deposits and withdrawals through our payment partners. Your payment method is encrypted and transmitted securely.
• Account security: We monitor your account for suspicious activity—unusual login locations, rapid withdrawals, or signs of fraud. We may lock your account temporarily if we detect unusual behaviour and contact you to confirm it was you.
• Customer support: When you contact our support team via email, phone, or live chat, we use your data to respond to your inquiry and resolve issues.
• Legal compliance: We retain your data to comply with local and international regulations governing online gaming and financial transactions.

Third-Party Processors and Data Locations on mikasa

We use several third-party services to operate mikasa. Our payment processors (the providers behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) handle your payment details. Our hosting and database servers may sit outside Indonesia, potentially in other countries within Southeast Asia or globally. We ensure these processors comply with data-protection standards through contractual agreements.

Our support team may access your account history to help resolve issues. Your data may also be shared with legal authorities or regulators if we are required by law to do so. We may also disclose your information if we believe it is necessary to prevent fraud or protect the security of our platform.

We encrypt your personal data in transit and at rest, and we limit access to your information to team members who need it to serve you.

Cookies and Tracking on mikasa

We use cookies to keep you logged into your mikasa account and to remember your preferences (such as your preferred language and payment method). These are session cookies and persistent cookies. Session cookies expire when you close your browser. Persistent cookies remain on your device until they expire or you delete them.

We do not use third-party advertising cookies to track you across other websites. We do not build a profile of your browsing behaviour outside mikasa. Our analytics cookies help us understand how users interact with our platform so we can improve performance and security.

You can disable cookies in your browser settings, but this may affect your ability to log in or access your account on mikasa. If you have questions about our cookie policy, contact our support team.

Your Rights and Account Closure on mikasa

You have the right to access, correct, or request deletion of your personal data held on mikasa. To exercise these rights, contact our support team with your account name and a clear request. We will respond within one business day. If you request deletion of your account, we will close your account and remove your personal information from active systems, but we may retain anonymized or aggregated data for regulatory or statistical purposes.

We at mikasa undertake to keep this privacy policy up to date. If we make material changes to how we collect or use your data, we will notify you via email and ask for your consent if required by law. Your continued use of mikasa after such notice means you accept the updated policy.

If you have concerns about our privacy practices or believe we have mishandled your data, you may contact our support team or escalate your concern to the relevant data-protection authority in your jurisdiction. We are committed to resolving privacy disputes fairly and transparently.